Replacement can be made if the customer establishes that the product delivered in defective or has a physical damage within 24 Hours.
Replacement will be allowed only if;
• Our examination of the device shows a defect that qualifies the device for replacement
• Replacement request is made within 10 days of receipt of the delivery of the order
• The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags, labels, warranty card and any freebies and accessories obtained along with the original product. The cost of any missing /damaged items (including the gift box) apart from those notified earlier, will have to pay.
Wrong Product Received:
A customer can also ask for a replacement if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
The customer received the desired product but still wishes to exchange:
a) In this case, the customer will dispatch us the product and bear the courier charges.
b) The product must be unused & the packaging should not be damaged.
c) The product should be sealed in its original product packaging
d) All supporting documentation such as receipt of purchase, price tags, labels & warranty card as well as accessories should be dispatched with the product
e) We will expedite replacement or refund once we have received & inspected the product.
Under no circumstances, a refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. (If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD)
Note: Return and Refund are not applicable in any mode and if you purchased your Thomson product through any other portal or retailer, please follow their return policy.
•If your product is within the replacement window, please send us an email to replacement at firstname.lastname@example.org for requesting approval. The support team will respond to you within 48hrs with further details of return shipment.
• Please self-ship the product within 48hrs after replacement request is approved.
• Please ensure that the product is returned to our warehouse within 3-4 DAYS post approval with original packaging and accessories
• Please make sure when you are returning the product, you pack it properly. Thomson will not be liable if the product is damaged in transit during return.
• Once the product is returned for replacement and received by the warehouse, the warehouse team will check and ensure everything is correct.
• Once everything is verified, your replacement will be processed. If the product is found damaged, no replacement will be provided.
• We usually process all replacement within 72hrs of warehouse receiving your returns.
We will be able to cancel your order only if the shipment has not been dispatched from our end. Order cancellation request is not accepted once the order has been shipped. If you do not wish to keep the product, please do not accept the order when the delivery is attempted.